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The small print

Terms of use

What you're agreeing to when you book with us, walk through the gate, or use this site. We've kept it short and in plain English.

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Who we are

Ember & Ice is run by Ember & Ice (PVT) LTD, Dharmarama Mawatha, Ahangama 80650, Sri Lanka. "We", "us" and "our" mean that company. "You" means anyone who visits, books, or uses this website.

By booking, buying a pass or package, or using the space, you agree to these terms. If anything here doesn't make sense, ask us before you book: WhatsApp +94 76 419 6824 or emberandiceahangama@gmail.com.

Bookings and payment

Massage, classes, guided sessions and events are booked on our booking page. The calendar and checkout there are provided by Big Day Out, which takes your payment and sends your confirmation. Your booking is confirmed when you receive that email.

Prices are in Sri Lankan rupees and include any applicable taxes unless we say otherwise. We check the prices on this site regularly, but if a price is clearly wrong we'll tell you before we take any money and you can decide whether to go ahead.

Changing your mind, running late, and what happens if we have to cancel are all covered on the cancellations and refunds page.

Day passes and packages

  • Passes and packages are personal to you and can't be lent or transferred.
  • Session packages are valid for 2 months from the date of purchase. Unused sessions expire after that.
  • Unlimited packages run from their start date for the period you bought.
  • Our opening hours are on the website and at the gate. We occasionally close for private hire, weather, or maintenance, and we'll post it on Instagram and WhatsApp when we can. Closures don't extend a package unless they run for more than a few days.

Sauna and ice baths: your health first

Heat and cold are powerful, which is the point. They're also not for everyone. Please don't use the sauna or ice baths if you are pregnant, have a heart condition or high or low blood pressure, have epilepsy, have had recent surgery, or have been drinking alcohol or taking drugs. If you have any medical condition or you're unsure, talk to a doctor first.

  • You use the sauna and ice baths at your own risk and are responsible for knowing your limits.
  • Listen to your body. If you feel faint, dizzy or unwell, get out and tell someone.
  • Drink water. Rest between rounds. Don't go in alone if you're new to it.
  • Our team can ask anyone to stop or leave if they think it's unsafe. Please listen to them.
  • Under-18s are welcome with a parent or guardian, who stays responsible for them and decides what's suitable.

The gym, the shala and classes

Use the equipment the way it's meant to be used and put it back where it lives. Tell your instructor about any injury or condition before a class starts, and follow their guidance during it. If something hurts in the wrong way, stop.

Massage

Tell your therapist about anything they should know: injuries, pregnancy, skin conditions, allergies, or areas to avoid. Treatments are for wellbeing and are not a substitute for medical care. Your therapist can decline or adapt a treatment if they think it's not safe.

Being here

  • Be kind to the people around you and to the place. It's a shared space in the jungle, not a hotel.
  • No illegal drugs. Alcohol only when we're serving it at an event.
  • Only photograph or film other guests with their clear consent.
  • Look after your belongings. We're sorry, but we can't be responsible for anything lost, stolen or damaged.
  • We can refuse entry or ask anyone to leave for behaviour that's unsafe, abusive or disruptive. No refund is given in those cases.

Private hire and retreats

Hiring the whole space is agreed by quote. The quote and our written confirmation set out what's included, the deposit, and the cancellation terms for that booking, and they take priority over these terms where they differ.

Liability

To the extent Sri Lankan law allows, we are not liable for injury, illness, loss or damage arising from your use of the space or its facilities, except where it is caused by our negligence. Nothing in these terms limits any liability that can't be limited by law.

This website

The content on this site is for general information. We do our best to keep it accurate and up to date, but schedules, prices and availability can change. Links to other sites are there for convenience; we're not responsible for what's on them. How we handle your data is in our privacy policy.

Changes and law

We may update these terms from time to time. The date at the top tells you when they last changed, and the version on this page when you book is the one that applies. These terms are governed by the laws of Sri Lanka, and any dispute will be dealt with by the courts of Sri Lanka.